The speed and quality of responses to customers and regulators have a high impact on relationships, revenues, costs and compliance. Semantify uses semantic and contextual discovery technology to dramatically accelerate the investigation processes, accessing in automated mode real time relevant information from multiple disparate source systems and formats.
Formats range from highly structured data to semi structured and unstructured content, including call center transcripts, documents, emails etc. Semantify presents the results with easily configurable intelligent ordering and prioritization, to enable fast customer-friendly response constructs relevant to the business context. Semantify preserves lineage and audit trails for future governance needs.
As a plug and play component, Semantify complements the customer’s existing workflows and automation technology. For example, in case of payments complaints investigations, Semantify understands SWIFT payment messages at a deep semantic level. It does this by using knowledge models and intelligent connectors that contain the payments domain understanding (including the structure of the SWIFT format) as well as state of the art natural language processing to enable querying and investigation using business vocabulary.